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Local 911 Center Employee Honored

May 9, 2013

For more information contact:
Preeti Shridhar
, Deputy Public Affairs Administrator 425-430-6569

Valley Communications Center Call Receiver Wendy Glover was recently honored by King County EMS for Sustained Exemplary Performance and also for Exemplary Handling of a Critical Incident.

Ms. Glover received a call from a distraught female indicating her friend was unresponsive. Wendy quickly established and confirmed the address where help was needed and within 32 seconds recognized the caller was reporting a cardiac arrest. She took control of the call while still being empathetic and professional – reassuring the caller – “You can do this!” “I’m going to give you instructions step by step.”

For patients experiencing cardiac arrest, every second counts. Her swift and prompt action coupled with her ability to remain focused was a key component in this resuscitation effort.

"Congratulations to this year's winner, and a heartfelt thanks to all 911 dispatchers for the calm way they go about the business of saving lives by helping people through crises," said King County Executive Dow Constantine.

"Emergency Medical Dispatchers contribution to the medical care provided to our residents and the subsequent increased survival from cardiac arrest is enormous," said Mickey Eisenberg, MD, Medical Director for King County Emergency Medical Services Division of Public Health – Seattle & King County.

Valley Communications Center is owned by Renton and four other cities, and provides police, fire and medical dispatching in South King County.