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Frequently Asked Questions

Does the City of Renton bill for Utility Services? 
When are utility bills mailed?
What happens if my payment is late?
If my water is turned off why do I still get monthly charges?
Does the City have an automatic payment option available?
Who do I call for questions about my garbage service?
Does the City offer reduced utility rates?

Where can I get utility payment assistance?
If I have a leak, can I get a discount and does the City repair the leak?
Can the City send a utility bill to my tenant?
What is the Surface Water Management charge?

Why do I get a bill from King County for a Sewer Capacity Charge? 

 Does the City of Renton bill for Utility Services?

Addresses in the City limits of Renton are billed for Water, Sewer, and Surface Water and a pass through charge for King County Sewer Treatment. All services may not be provided solely by the City but by a combination of local water districts and the City.  Bills are generated on the 30th of every month and due 25 days later. Call 425-430-6852 for the greater Renton area. Note: garbage service is billed separately by Republic Services (206- 777-6440) on a quarterly basis.

 

Renton Highlands Area, East of Duvall Ave
Water District 90 : 425-255-9600

 

Benson Hill Area
Areas south of Petrovitsky :
Soos Creek Water and Sewer : 253-630-9900

Fairwood  and Maple Valley Highway Areas
Soos Creek Water and Sewer : 253-630-9900
Cedar River Water District: 425-255.6370

Renton’s West Hill
Skyway and Bryn Mawr area:
Skyway Water and Sewer:  206-772-1580
Seattle Utilities: 206-433-1849

Gas and Electric Service
Puget Sound Energy
1-888-225-5773
www.pse.com
TTY (for hard of hearing/speech disorders)
1-800-962-9498
(Telecommunications Relay Service)
1-866-831-5161
Email customercare@pse.com

Other Services: 

Comcast - 1-800-COMCAST (1-800-266-2278)
                www.comcast.com

CenturyLink - 1.800.366.8201
                www.centurylink.com

DirecTV - 1-866-810-7892
               www.directv.com  

Vonage - Home phone service - 1-877-618-1197
               www.phone.vonage.com

Nextiva - Telephone Service for Residential & Business.
1-800-799-0600.  www.nextiva.com 

HughesNet -  Internet Provider 1-877-699-5895
or visit the website

 

 When are utility bills mailed?

Utility bills are generated on the 30th of every month and due 25 days later. You have a 20 day grace period before a 10% late charged is added to the account. 

 What happens if my payment is late?

On the 46th day from the Billing Date, a 10% penalty will be charged to your account. A late notice will be sent to you 10 days prior to your water being disconnected so you can call the City to make arrangements to pay your bill. If the account remains unpaid the water service will be disconnected at the water meter and a $60 fee will be added to your account. To have service restored the account balance must be paid in full with cash or guaranteed funds. No checks will be accepted for water that is disconnected.  If service is restored after 3 p.m. a $90 after hours fee will be charged to the account.   Accounts that continue to be delinquent may have a lien filed against the property.

If my water is turned off why do I still get monthly charges?

You can have your water service turned off if you will be out of town for an extended period of time. There is a $60.00 fee for city staff to turn the water off.  This will stop sewer charges. You will continue to get a bill for surface water and a base rate for the water meter.  If the water service is disconnected for non-payment all utility rates will be charged monthly.

 Does the City have an automatic payment option available?

Yes.  Just complete a Direct Debit Application, attach a voided check and send to the City of Renton Utility billing office to set up this service. Payments are deducted from your checking or savings account on the due date printed on the utility statement.

Does the City have electronic payment options available?

Yes. Payments can be made online or by phone with and electronic check, Visa or Mastercard. To pay on line go to www.rentonwa.gov and select Online bill payment from the Quicklinks, Online Services menu. To pay by phone call 1-800-430-1669. You will need the user id and password printed on your utility billing statement to access these services.

 Who do I call for questions about my garbage service?

City of Renton has a contract with Republic Services to provide garbage service in the City limits of Renton. Republic Services will provide you with garbage, recycling and organic (food/yard) waste containers. You can choose garbage containers starting at a compact 20 gallon size up to a large 96 gallon cart. Containers should be delivered within 7 business days. Organics waste is picked up weekly and garbage and recycling is on an every other week schedule. For questions about pick up day, billing, charges for extras, replacements for damaged carts or to change your garbage service level contact Republic Services at 206-777-6640.

 Does the City offer reduced utility rates?

Yes. The City offers a reduced utility rate to income qualifying senior citizens, 61 years or older, with a maximum income of $35,000 per year.  The discount is also available to permanently disabled citizens that meet the income and documentation guidelines. Complete a Reduce Rate Application and submit with the required verifying documentation to the Utility Billing office for approval.

 Where can I get utility payment assistance?

If you are in need of assistance please call 2-1-1 for the Information and Referral service for King County residents or visit the website at www.211.org or www.crisisclinic.org.

If I have a leak, can I get a discount and does the City repair the leak?

City staff will not repair leaks on private property.  Any leak in the water lines from the water meter to the house is the responsibility of the property owner. If the leak is at the water meter or on the street side of the water meter  a City staff member will repair the leak and request a billing adjustment if necessary. Customers can request a leak adjustment by filling out a Leak adjustment request form  and providing proof of repair. A leak adjustment will be granted once every 5 years to customers that provide proof of a qualifying leak as described on the leak adjustment request form.

Can the City send a duplicate utility bill to my tenant?

Yes. You can fill out a Tenant Billing Form and the tenant will receive an original statement. If the bill is not paid by the due date a past due notice will be sent to the tenant and to the property owner. Please keep in mind that the account stays in the property owners name and all outstanding balances are the responsibility of the property owner. We do not calculate final bills for rental properties. A per diem is provided on utility bills so owners can easily calculate final charges for tenants. There is a $5.00 fee to set up a tenant billing. A new form is required for each new tenant. Tenant billing forms are required to be notarized if you are mailing or faxing them to the City. You can also come to City Hall, 1055 S. Grady Way to turn in the form and provide a picture ID if you prefer not to have the form notarized. Utility accounts that continue to be delinquent will be transferred back to the property owner and the delinquent tenant will be removed from the account.

 What is the Surface Water Management charge?

Surface water utility rates are used to pay for the cost to manage surface water runoff throughout the city. The Surface Water Utility manages the quantity and quality of the City's storm and surface water runoff to protect people, property, and environmental resources. The Surface Water Utility rates are used for the Utility's operation, maintenance, and capital improvement programs associated with the management of the 182 miles of publicly owned storm system in the city, which benefits all ratepayers.

Why do I get a bill from King County for a Sewer Capacity Charge?

The wastewater charges on your Renton utility bill are for the maintenance of the sewer lines within the City of Renton and for the sewage treatment at the King County sewage treatment plant. The sewage treatment capacity charge is a charge in addition to sewer service billed to those customers who connected to the sanitary sewage system on or after February 1, 1990. The capacity charge distributes the costs for this expanding infrastructure to customers with the newest sewer connections. In other words, the capacity charge helps make sure that “growth pays for growth.” For more information about the sewage capacity charge go to the King County website at www.kingcounty.gov/environment/wastewater/CapacityCharge/FAQ.aspx

 

 
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