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9-1-1 Information

If There is an Immediate, Life-threatening Emergency, DIAL 9-1-1.

Examples of when to dial 9-1-1 include serious medical emergencies, any type of fire, a crime in-progress, any suspicious activity, any dangerous and/or life threatening emergency, and any time a person fears for their safety or the safety of others.  It can be frightening to call 9-1-1 for emergency help, but it is important for emergency services personnel to have the necessary information to provide emergency services to those in need.  It is also important for you to stay as calm as possible to assist the 9-1-1 dispatcher.

For Non-Emergencies, call 425-235-2121

For situations where police, fire department, or animal control is needed but there is NOT an emergency, please call 425-235-2121 to reach our dispatch center.  Non-emergencies could include reporting a crime that occurred prior and there is no suspect information, a found pet, and situations where emergency services personnel are needed but there is no danger nor life threatening circumstance occurring at the time

If you are not sure if your situation is an emergency, you are encouraged to call 9-1-1. 


Keep the following information on hand, and leave it where it will be immediately available in case the need to call 9-1-1 arises.  It would be wise to review this information with all members of the family, especially children.

To Report an Incident to 9-1-1 or 425-235-2121

The 9-1-1 operator will need the following information when taking a report of an incident in progress (taking place at the time you call) or one that has happened prior to the call.  Giving the operator this information will reduce the number of questions that have to be asked and speed police or fire response.

  • Address where you are now
  • Type of incident: burglary, shoplift, assault, etc.
  • Where and when the incident occurred or is occurring
  • Your name and job title if on the job
  • Where the person(s) committing the incident are located or where they went if they are now gone
  • Description of suspect(s) (for each person involved):
    • Race (White, Black, Asian, Indian, etc.)
    • Sex (male, female)
    • Age (best guess)
    • Height
    • Weight
    • Hair
    • Eyes
    • Clothes (from top to bottom)
  • Description of suspect(s) car
    • Color
    • Year
    • Make
    • Model

Additionally, if you are calling about an incident in-progress, the operator will want to know if you have the ability to stall the suspect(s) until police arrives.

There will be additional information that the operator and responding units will need to know.  Remember: help is already on the way - the operator is gathering more information for the responding units.

Cell Phone ABCs for 9-1-1 Calls

Cell phones are an important public safety tool, but they also create challenges for public safety and emergency responders. It is important for cell phone users, who are calling 9-1-1, to remember some basic ABCs:

A - Always be Aware of your surroundings. Tell the 9-1-1 operator the location of the emergency. Provide landmarks such as cross streets and mileposts.
B - Be Prepared. Memorize the cell phone number so it can be readily given to the 9-1-1 operator when asked.
C - Stay Connected.  Do not hang up until told to do so.  If you should get disconnected, call the 9-1-1 operator back.

Accidental 9-1-1 Calls on Cell Phones

Accidental 9-1-1 calls occur so often they overload Washington's 9-1-1 phone system.  A 2004 survey of Washington's counties indicated that one-half of all 9-1-1 cell phone calls were accidentally dialed.

Help Prevent This Growing Crisis.  Eliminate Misdialing by Following Three Easy Steps:

1. Lock your keypad. Refer to your phone's user manual for instructions.
2. Turn off the 9-1-1 Auto-dial feature. Not all cell phones have this feature.
3. Do not Program 9-1-1 into the Speed Dial.

If you do accidentally dial 9-1-1, stay on the phone. Before you hang up, tell the 9-1-1 operator that your call is a misdial.

Some Non-emergency Reports Can Be Made Online

Some reports, such as lost property, abandoned vehicles, theft and vandalism under $1,500, and non-injury hit-and-run accidents that occurred in Renton, can be made online on the City of Renton website at


For more information, contact Washington State Enhanced 9-1-1 Office at 1-800-562-6108, or visit their website at: WA State Enhanced 9-1-1 Office.

Valley Communications 9-1-1 Dispatching Center

A list of non-emergency numbers by zip code can be found on the King County website at


E-Mail the Block Watch Coordinator